Frequently Asked Questions

Why Our 360 Flash Service?
How do the rotating and animation 3D web images work?
Is there a size and weight limit for objects requiring rotating images?
In what format do I receive my 3D image of product?
In what format do I receive my still photographs?
Can I specify a size for my images?
What color backgrounds are available?
What if my product requires assembly?
Who has the rights to the images you create?
How do you deliver my 3D product photos?
How long does it take to get my final 3D product photos?
What happens when you are done with my products?
What are your acceptable methods of payment?
When do I pay for your 360 Flash services?
What is 3D Web Images order cancellation policy?
How do I get started?

Why Our Flash Service?
3D Web Images can provide professional-quality Hemispherical and full spherical product animation's to create one interactive Adobe® Flash (.swf) file format NOT just 360-degree 2D viewing! See our samples and lowest photography pricing. Also included is 100 high resolution still product photos at 100 different angles at low price of $1 or less per photo.
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How do the rotating and animation 3D Web Images work?
We typically take 100 pictures of a product while it is on a computer controlled turntable. We then photo edit them for background removal and any needed adjustments and "stitch" them together into an Adobe Flash movie showing 360 degree, hemispherical, or full spherical product animations.
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Is there a size limit for objects requiring rotating images?
Maximum Target Size:
Top shots: 25" x 18" x 14"
Side shots: 22" x 22" x 22"
Spherical shots: 14" x 14" x 11"

Maximum Object Weight (for 360 Degree Rotation) 25 lbs.
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In what format do I receive my 3D image of product?
We deliver all our 360 rotating, hemispherical or full spherical product animation images in the Adobe Flash (.swf) file format. Flash can not be copied or stolen from your website like still images and used by your competitors.
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In what format do I receive my still photographs?
All our still images (high resolution) are in .jpg format. We can resize them all at no additional cost.
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Can I specify a size for my images?
Yes. We can provide rotating and animation images to your size specifications, usually 300 - 500 pixels wide with a maximum size of 1000 pixels wide or high. Our High Resolution or Website-Ready photographs are delivered in whatever size you specify on the order form.
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What color backgrounds are available?
For rotating object images and product animation images, normally a white background is best for web integration because it highlights the product most effectively. We also offer custom backgrounds for our rotating, animation images, and still images for an additional charge.
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What if my product requires assembly?
We will assemble your products at an hourly rate of $100 per hour, billed in 15 minute increments. All of our employees are degreed and full time design engineers.
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Who has the rights to the images you create?
You do. We provide all our final images to you on an exclusive, royalty free basis but retain the right to use the photographs for promotional purposes and as examples on our website.
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How do you deliver my 3D product photos?
Your images will either be emailed to you or posted on a secure FTP Server for your exclusive access. All promotional images will contain a "www.3DWebimages.com" watermark that will be removed upon receipt of payment.
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How long does it take to get my final 3D product photos?
Turnaround time varies with the complexity of the setup and the number of products provided. Normally, we are able to complete an assignment in 3 business days from the time we receive your product.
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What happens when you are done with my products?
When the photographs are complete, we return the products to you. If you do not want the products returned, we are happy to keep them. We exclusively use FedEx for all return shipping. We can bill and add the return shipping cost to your order or use your FedEx account number.
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What are your acceptable methods of payment?
We accept payment by major credit cards (VISA, Master Card, AMEX), Bank Wire, EFT, or enclose a Company check within the product shipment written to "3D Web Images"
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When do I pay for your digital photos and/or automated Flash services?
Before we start to photograph the product we require payment in full.
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What is 3D Web Images order cancellation policy?
We will accept cancellations on orders at any time up to the arrival of your products.
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How do I get started?
Simply call us at 303-957-1003 or contact us by email Sales@3DWebimages.com and tell us the type and quantity of products to be photographed. We will discuss the process details to get started!
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